Refund policy

Quality is our highest priority.

US CUSTOMERS:
Our Guarantee:
We guarantee our merchandise to be free of any mechanical defects (broken zippers ,straps or buttons) and will accept any defective item for AN EXCHANGE ONLY.

we are a small business and cannot offer returns at this time.

Once an order is placed, we cannot guarantee cancellations or changes to an order.
If you would like to add new items to your order, please place a new order at www.ibigonline.com

We want you to be happy. If you find that our product is not the right item for you, you may exchange your item within 14 days of receipt. All exchanges must be in the original packaging with any tags still attached and sent back in the same new condition in which it was received. 

Please use 'contact us' or email us at Theo@ibigonline.com for instructions on where to send your exchange. We will process the exchange once we receive the product WITHIN 14 DAYS OF ORDER PLACEMENT.

There are no returns or exchanges offered on ibiG bag straps.

INTERNATIONAL CUSTOMERS:
**Our products are so reasonably priced that at this time,we are unable to offer international returns and exchanges due to the high cost of international shipping.Please keep checking back as this may change as we grow.

*We guarantee our merchandise to be free of any mechanical defects (broken zippers ,straps or buttons) and will accept any defective item for return credit.