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WHAT PRODUCT SHOULD I ORDER?
Product size and details can be found on each ibiG product page to help you make the perfect choice!
MY ORDER WAS A PRE-ORDER. WHAT DOES THIS MEAN?
A pre-order is an order of an item before it is available with the understanding that it will be shipped once available.
WHERE CAN I PURCHASE ibiG PRODUCTS?
ibiG products are sold on our site ibigonline.com
HOW DO I CARE FOR MY ibiG PRODUCTS?
Caring for your ibiG product is super easy! Avoid leaving them in places where they would be exposed to extreme heat, such as the trunk of a car as this may cause the product to warp. Please avoid leaving heavier items leaning on or against your ibiG bags or accessories as this may cause them to become misshapen.
To wash your products, water will do the trick! For messier trips, use mild soap and water with a soft cloth or a simple antibacterial/baby wipe.
DO NOT USE ALCHOHOL OR ACETONE ON YOUR ibiG PRODUCTS.
WHAT ARE ibiG PRODUCTS MADE OF?
Most will be made of silicone.
DO YOU OFFER ibiG PRODUCTS WHOLESALE?
Yes! We offer ibiG products to qualified brick-and-mortar retailers. Please contact us at theo@ibigonline.com and we will be happy to help.
I HAVE A PRODUCT COMMENT OR SUGGESTION. WHERE DO I SEND IT?
We would love to hear from you! Please email us at theo@ibigonline.com and we will be happy to help.
I HAVE A QUESTION ABOUT ibiG PRODUCTS THAT WAS NOT ANSWERED ABOVE
Not a problem, we are ready to help! Please email us at theo@ibigonline.com and we will be happy to help
WHERE CAN I FIND SHIPPING INFORMATION
Shipping information and tracking number should be on your order confirmation email.
HOW DO I START A RETURN/EXCHANGE
Please go to our refund /returns page for this.